Do this first
- 01Update the source and destination game installs.
- 02Open Load Game and enable Cross Progression.
- 03Connect the same CD PROJEKT RED account on both devices.
- 04Create a new save and wait for the cloud icon.
- 05Match expansion ownership and check regional restrictions before loading.
Create a verifiable cloud save
The official support flow begins in Load Game. Connect the CD PROJEKT RED account and leave cross-platform saves enabled under Gameplay settings.
Make a new manual save after enabling the feature. Do not leave the source device until the cloud icon appears beside that save.
Connect the destination correctly
On the destination copy, open My Rewards and connect the same account. The uploaded records should then appear in Load Game.
Use a fresh manual record for the first test. This preserves the original local save while you confirm that the correct character, timestamp and playtime reached the cloud.

Match owned content
CD PROJEKT RED support states that a save requiring expansion content cannot load into a copy that does not contain that content. A base-game save can move into an Ultimate Edition install, but the reverse can fail when required content is absent.
Install the same expansion and current patch before diagnosing the account connection. Missing content and failed authentication are different problems.
Check regional restrictions last
Official support documents restrictions for specific regional editions and explains that some saves cannot move from a less restrictive game version into a more restrictive one.
If account, cloud icon, patch and content all match but the save remains unavailable, compare the exact regional editions. Do not overwrite the only working save while testing compatibility.
Official sources
Official end-to-end account and cloud-save steps.
CD PROJEKT RED Support · Checked Sep 6, 2026Official direction and regional-edition compatibility limits.
CD PROJEKT RED Support · Checked Sep 6, 2026Official base-game and expansion ownership boundary.
CD PROJEKT RED Support · Checked Sep 6, 2026