Direct answer
Treat the demo and the launch promotion as separate checks. The launch notice confirms a free Hell Mode Charm early-bird offer through September 26 at 8:59 JST; verify the live regional store and the installed save before assuming eligibility or transfer behavior.
Version boundary: checked September 5, 2026 against the released build's first-party pages. Unsupported values remain unconfirmed.
Quick steps
- 01Keep the demo save installed under the same platform account before launching the full game.
- 02Open the live regional product page and identify the exact bonus name and cutoff.
- 03For Capcom Town Store, use September 26 at 8:59 JST as the published Hell Mode Charm deadline.
- 04Check the in-game add-on or entitlement screen before diagnosing a missing item.
- 05Do not buy from a different region solely on the assumption that promotions transfer between accounts.
Separate save recognition from a store entitlement
A demo save is local or account-linked game data; an early-bird bonus is a storefront entitlement. They can fail for different reasons, so verify the platform account, game region and installed save before treating a missing item as one combined problem.
The official launch notice identifies the Hell Mode Charm offer and its Japan Standard Time cutoff. It does not state that every retailer worldwide uses identical wording or delivery steps.
Use the published cutoff exactly
The Capcom Town Store article sets the early-bird window through September 26 at 8:59 JST. Convert that time only for planning; keep the official JST timestamp in any purchase record.
A cart page, order receipt and in-game entitlement screen answer different questions. Save the order evidence if a qualifying purchase does not deliver the listed item.
Safe troubleshooting sequence
Update the full game, start it with the same platform account used for the demo, and confirm that the demo save still exists. Then check downloadable content or add-on management and relaunch once.
If the entitlement remains absent, contact the storefront or Capcom with the exact regional listing, purchase time and account platform. Do not delete the save while diagnosing recognition.
Claims still unconfirmed
The reviewed launch notice does not prove cross-platform save transfer, cross-region promotion compatibility or a permanent post-deadline claim method. Those claims stay unconfirmed unless the relevant platform or Capcom publishes them.